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Payment & Delivery
What payments do you accept?
We accept the below payment methods:
- Visa
- Mastercard
- Online Banking (Malaysia)
- Touch 'n Go eWallet
- Boost
- GrabPay
- Paylater by Grab
What courier do you use?
We are currently using Poslaju to deliver Depi quality clothing pieces safely to your doorstep
Where do you deliver?
We offer domestic delivery within Malaysia, covering both West and East Malaysia.
If you are unable to find your address on the checkout page, please contact us via Chat or ask.depi@gmail.com
What are the shipping rates?
FREE SHIPPING FOR ORDER ABOVE RM80 (WM) & ABOVE RM120 (EM)
West Malaysia: RM5 flat rate for order below RM80
East Malaysia: RM12 flat rate for order below RM120
Order Processing
How to track my order?
Once your order has been dispatched from our warehouse, a confirmation mail will be sent to your email together with the tracking number.
If you do not receive your confirmation mail after placing an order, please contact us via chatbox or ask.depi@gmail.com
When will I receive my order?
All orders placed on Monday to Friday will begin processing the following working day. Please note that orders placed on Friday and public holidays will begin processing on the next working day.
Delivery for each region will be as stated:
West Malaysia 3 - 5 working days
East Malaysia 5 - 8 working days
Can I amend or cancel my order after it's placed?
Yes, you can only IF your order has not been dispatched by our courier partners. Therefore, the requests are not guaranteed for approval. Please contact us via Chat or at ask.depi@gmail.com as soon as
possible if you need to modify your order.
We always suggest reviewing your cart and shipping details carefully before you check out.
Refund & Exchange
What if my order is missing or defective?
Please contact us immediately via Chat or email us at ask.depi@gmail.com and we will assist you on the matter as soon as possible
How to issue an exchange / refund?
We ONLY accept request for exchange or refund for defective or incorrect products. Kindly refer to our Refund Policy to make sure all T&Cs are met
What items are non-exchangeable and non-refundable?
Due to hygiene reasons, please take note that the listed products are not ELIGIBLE for refund or exchange (except for defective or incorrect product).
ALL men underwear and innerwear, socks and kids underwear